Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription, you will receive repeat deliveries based on the frequency you select. Subscription orders receive a discounted price that is not available on one time purchases. Because of this discount, subscription orders must renew for at least one additional term after the initial order before the subscription can be cancelled.

If you request to cancel your subscription before the additional renewal has been completed, your initial order will need to be converted to a one time purchase. You will be responsible for the difference between the discounted subscription price and the regular one time purchase price. Once the difference is paid, the order will be converted to a one time purchase and the subscription will be cancelled. No future subscription orders will be placed.

Your payment details are stored securely and you will be charged for each subscription delivery according to the frequency selected, unless you choose to pay in advance. You can manage or cancel your subscription through the link provided in your order confirmation emails.

Please see our Returns Policy for more information about returns and refunds.

 

Pre-Orders

 When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order. See our returns policy for more details on returns and refunds.